Terms & Conditions
FAMI Events – Booking Terms & Conditions
These Terms & Conditions apply to all bookings made with FAMI Events. By confirming your booking and paying the required deposit, you acknowledge that you have read and accepted these Terms.
Booking Confirmation
All bookings are subject to availability.
Your booking is confirmed once FAMI Events has accepted your booking and received the required 50% non-refundable deposit.
Deposit and Payment
A non-refundable deposit of 50% of the total booking value is required to secure your event date.
The remaining balance must be paid in full at least 48 hours before your event, prior to service commencing, unless otherwise agreed in writing.
Failure to make payment may result in FAMI Events refusing or suspending service.
Changes, Rescheduling and Cancellations
Requests to reschedule your booking should be made at least 15 days before your event date.
Rescheduling requests are subject to availability and cannot be guaranteed.
Deposits remain non-refundable in all circumstances, including cancellations and changes of mind. Where a rescheduling request is approved, your deposit may be transferred to the new booking date.
Guest Numbers and Order Changes
Final guest numbers and order details must be confirmed at the time of booking.
Once your booking has been confirmed, reductions in guest numbers or order quantities will not automatically result in a refund or reduction in price. Requests to increase guest numbers or amend your order are subject to availability and may incur additional charges.
Venue Requirements
Customers are responsible for ensuring suitable access to the venue, including adequate space for setup and pack down.
FAMI Events is not responsible for delays caused by restricted venue access, venue requirements or circumstances beyond our reasonable control.
For outdoor events, customers must provide a safe, level service area with appropriate shelter where required. We reserve the right to modify or suspend service where weather conditions create a risk to food safety, equipment or our staff.
Equipment and Hire Items
All carts, display items, serving equipment, glassware, decor and hire items supplied by FAMI Events remain our property unless otherwise agreed in writing.
Customers are responsible for taking reasonable care of our equipment while it is at their event. Repair or replacement costs may be charged where equipment is lost, stolen or damaged beyond normal wear and tear.
Where hire items are supplied without FAMI Events staff remaining onsite, a refundable security bond may be required.
Food Safety and Allergies
FAMI Events is licensed and registered in accordance with applicable Australian food safety requirements. Our food is prepared using safe food handling practices and in compliance with relevant food safety standards.
Products containing dairy or other perishable ingredients should be consumed during the event. We cannot accept responsibility for products that have been left unrefrigerated or improperly stored after service.
Our products may contain or come into contact with common allergens, including milk, eggs, wheat, gluten, soy and nuts. Please advise us of any dietary requirements or allergies before confirming your booking. While we take reasonable care during preparation, we cannot guarantee an allergen-free environment.
Service
Service times are as outlined in your quotation or booking confirmation.
Additional service requested on the day of your event is subject to staff availability and may incur additional charges.
Travel outside the Adelaide metropolitan area may incur additional travel fees, which will be discussed before your booking is confirmed.
Photography
Unless requested otherwise in writing before your event, FAMI Events may photograph our catering setups, displays and styling for use on our website, social media and promotional material. We will make reasonable efforts not to identify guests without permission.
Right to Refuse Service
FAMI Events reserves the right to refuse or discontinue service where there are safety concerns, abusive or inappropriate behaviour, unsafe working conditions, non-payment, or circumstances that may compromise food safety or the wellbeing of our staff.
Liability
Nothing in these Terms excludes any rights or guarantees available under the Australian Consumer Law.
To the extent permitted by law, FAMI Events' liability is limited to the resupply of the relevant services or the reasonable cost of having those services supplied again.
Governing Law
These Terms & Conditions are governed by the laws of South Australia.
Contact Us
If you have any questions about these Terms & Conditions or your booking, please contact us before confirming your reservation. We're always happy to help.